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About Us

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Cloud Office Supplies

Based on the NSW and QLD border who have been providing quality office supplies and business machines to large and small corporate business in the local area and beyond for over 8 years. 


Our address:

5/12 Greenway Drive

Tweed Heads South NSW 2486

P 07 5524 3888 F 07 5524 6655

Your contact: admin@dymoonline.com.au

Privacy Policy

Cloud Office Supplies has instituted this privacy statement in order to solidify our firm commitment to protecting personal and professional privacy. This statement addresses collection, use, security of and access to information that may be obtained through the use of our web site. This notice covers the following topics:

1.Privacy Act

2.Information Collected

3.Purpose for Collecting This Information and Use of Information

4.Other Privacy Issues

5.Cookies

6.Security

7.Disclaimer for External Links

8.Contact Details

1) Privacy Act

The Privacy Act 1988 (C'th) gives rights to individuals in relation to how personal information is handled by agencies. "Personal information" means any information from which your identity is apparent or can be reasonably ascertained. We will not use your details for any other purpose, and will not disclose them to other persons or organisations without your consent or unless required or authorised to under the Privacy Act.

2) Information Collected

When you visit the www.dymoonline.com.au website to browse or download information, we automatically collect and store the following information about your visit:

The Internet Protocol address and a component of the domain name used (eg: .com, .net, .gov, .au, etc.) is a numerical identifier assigned either by your Internet service provider or directly to your computer. We use the Internet Protocol address to direct Internet traffic to you where this is required;

The type of browser and operating system you used;

The date and time you visited this website;

The web pages or services you accessed at this website;

The time spent on individual pages and the website overall; and

Which files are downloaded

We collect NO personal information about you unless you voluntarily participate in an activity which asks for information specifically (i.e. sending an e-mail, participating in a survey or completing a form). If you choose not to participate in these activities, your choice will in no way affect your ability to use any other feature of the www.dymoonline.com.au's website.

3) Purpose for Collecting This Information and Use of Information

The information we automatically collect or store is used to improve the content of our website. Information you provide in relation to surveys, forms or feedback is strictly used for the purpose you provided it. We use your e-mail or other details to contact you: this may be to advise receipt, to address issues you identify, to further improve our web site, or to forward the details to another agency for appropriate action. www.dymoonline.com.au analyses the website logs to continually improve the value of the information available on our site. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that browse this website.

4) Other Privacy Issues:

Following are some other privacy issues that we consider relevant:

5) Cookies

Cookies are simple text files stored on your computer by your web browser. They provide a method of distinguishing among visitors to www.dymoonline.com.au's website. Cookies created on your computer by using this website do not contain personally identifying information and do not compromise your privacy or security. We use the cookie feature only to store a randomly generated identifying tag on your computer. You can refuse the cookie or delete the cookie file from your computer by using any of the widely available methods. Cookies can be removed at any time from your hard drive. 

6) Security

Our website uses industry standard 256 Bit Secure Sockets Layer (SSL) technology to encrypt credit card information before it is carried over the web. As a result, your encrypted information is as safe and secure while placing an online order on our website as it is when placing a phone order. Your information is secure. 

7) Disclaimer for External Links

The www.dymoonline.com.au website has links to other websites. These may include links to websites operated by other organisations, private individuals, and businesses. When you link to another site, you are no longer on our website and this Privacy Statement will not apply. When you link to another website, you are subject to the privacy policy of that new site.

Neither the www.dymoonline.com.au, nor any agency, officer, or employee of www.dymoonline.com.au warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

8) Contact Details

To offer comments about the www.dymoonline.com.au by Cloud Office Supplies website, or about the information presented in this Privacy Statement, you can find full contact details above or under the About Us tab.

9) Disclaimer for Pricing

All pricing on this website are subject to change without notice.  If such occurs, you will be notified at time of sale and allow you the option to either accept the new price or accept a full refund.
 
Errors or omissions, if any, are not intentional.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Overall, products generally ship within 2-3 working days.  Delivery of items can vary due to location. Delivery outside of these areas can take 3-8 working days.  You will be provided with a tracking number and can follow up any queiries by contacting us.

We have a flat shipping rate of $11.00 inc GST and offer free deliveries to orders over $150 Australia wide. 

We do require physical addresses for shipping and prefer to use Fastway as our carrier. (No PO BOXES or Parcel Lockers)

Returns Policy

You may return (at your cost) most new, unopened items within fourteen (14) days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within two (2) weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (2 to 7 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 to 4 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. 

Please contact us if you have any questions.