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Privacy and Terms

DymoOnline is fulfilled by Mega Office Supplies.

Privacy Policy and Terms & Conditions – DymoOnline

This website (Site) is operated by Mega Thing Pty Ltd (ACN 634 002 609) (we, us or our), trading as DymoOnline. Orders placed on DymoOnline are fulfilled by Mega Office Supplies from Tweed Heads South, NSW 2486.

The Site is available at https://www.dymoonline.com.au. By accessing or using the Site, or placing an order, you agree to be bound by this Privacy Policy and Terms & Conditions (together, the Terms). If you do not agree, please do not use the Site.

Privacy Policy

We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Personal Information We Collect

We may collect personal information including your name, contact details, delivery and billing addresses, payment details, order history, and communications with us.

How We Use Personal Information

Your information may be used to:

  • process and fulfil orders
  • provide customer support
  • manage accounts and payments
  • prevent fraud and unauthorised transactions
  • improve our website, products and services
  • send service-related communications

Cookies and Tracking

We use cookies and similar technologies to operate our Site, remember your preferences, analyse site traffic, and assist with abandoned cart reminders.

We partner with Microsoft Clarity and Microsoft Advertising to understand how users interact with our website using behavioural metrics, heatmaps, and session replay. This data helps improve site performance and marketing effectiveness. For more information, see the Microsoft Privacy Statement.

SMS and Marketing Communications

If you opt in to receive SMS or marketing communications, we will only use your details for those purposes. We do not sell or share SMS consent data with unrelated third parties.

Third-Party Disclosure

We may share personal information with trusted third parties such as payment processors, logistics partners, marketing platforms, and fraud prevention providers, solely to provide our services.

Access and Correction

You may request access to, or correction of, your personal information by contacting us using the details below.

Terms and Conditions

Eligibility

You must be at least 18 years old to place an order. If you are under 18, you must have permission from a parent or legal guardian.

Accounts and Registration

You may purchase products with or without creating an account. If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity conducted through your account.

Orders

Any order placed through the Site constitutes an offer to purchase products at the prices displayed at the time of checkout, including delivery charges and taxes.

We may accept or reject an order at our discretion. Once accepted, a binding agreement is formed between you and us.

We reserve the right to cancel orders suspected of fraud or where we are unable to contact you for verification.

Pricing and Payment

All prices are in Australian dollars and include GST unless stated otherwise. Payment must be made using the payment methods available on the Site. Fraudulent or unlawful payment attempts are strictly prohibited.

Promotions

Promotional codes may be offered from time to time and are subject to specific terms, including expiry dates and exclusions.

Availability and Cancellation

All products are subject to availability. We may cancel an order prior to dispatch if a product is unavailable or if an error has occurred in pricing, description, or listing.

If an order is cancelled, you may choose a refund or store credit. Any delivery fees paid for cancelled items will be refunded.

Delivery, Title and Risk

We deliver Australia wide. Delivery costs and estimated timeframes are outlined in our Shipping Policy.

Title to products remains with us until full payment is received. Risk passes to you once the products are delivered to the nominated address.

Returns

Returns, refunds and replacements are handled in accordance with our Returns and Refunds Policy and Australian Consumer Law.

Intellectual Property

All content on the Site, including text, images, logos and design, is owned by or licensed to us. You must not reproduce, distribute or exploit any content without prior written consent.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid by you for the products giving rise to the claim. We are not liable for indirect or consequential loss.

Nothing in these Terms excludes your rights under Australian Consumer Law.

Route Shipping Protection

Route Shipping Protection is an optional service offering coverage for eligible orders that are lost, stolen, or damaged in transit. If declined, delivery outcomes are managed in accordance with our Shipping Policy and Australian Consumer Law.

General

Amendment: We may update these Terms from time to time. The version applicable to your order is the one in effect at the time of purchase.

Governing Law: These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

Severance: If any provision is held invalid or unenforceable, it will be severed without affecting the remainder.

Contact

Mega Thing Pty Ltd
ACN 634 002 609
Email: admin@megaofficesupplies.com.au

Last updated: January 2026