DymoOnline Support and Downloads
DymoOnline is fulfilled by Mega Office Supplies.
This page provides support information, software downloads, safety documentation, and answers to common questions for DYMO printers and labelling systems purchased through DymoOnline.
Order Enquiries
For all order-related enquiries, including shipping, invoices, returns, or account support, please contact the Mega Office Supplies team:
Contact us online
Phone: 07 5524 3888
DYMO Technical Support
For technical support relating to DYMO printers, software, drivers, or device operation, please contact DYMO directly:
DYMO Technical Support
Phone: 1800 633 868 (Option 2)
DYMO technical support is provided by the manufacturer and is best equipped to assist with software compatibility, drivers, and printer troubleshooting.
DYMO Software, Drivers and Downloads
DymoOnline hosts selected DYMO software installers as a convenience in the event the official DYMO website is unavailable. These files are provided without modification.
LabelWriter and LabelManager – DYMO Connect
Rhino Industrial Label Printers
Important Compatibility Information
Mac (Apple Silicon / M1 and newer)
Some older versions of DYMO Label software are not compatible with Apple Silicon (M1/M2/M3) devices. DYMO continues to update compatibility, however release dates may vary.
For the latest compatibility information, please contact DYMO Technical Support on 1800 633 868 (NZ: 0800 396 669).
Windows ARM-Based PCs
DYMO Connect software may not be compatible with ARM-based Windows PCs. DYMO is actively working on updates, but timelines may change.
Older Software Versions
If required, older DYMO software versions are available below:
- PC – DYMO Label Software v8.5.1
- Mac – DYMO Label Software v8.7.3
- Windows – DYMO Connect for Desktop v1.3.1
- Mac – DYMO Label Software v8.7.4
Frequently Asked Questions
Problem: My printer is printing blank or incomplete labels.
Solution: DYMO printers do not use ink. Replace batteries (if applicable) and clean the print head using the supplied cleaning tool. If the issue continues, contact DYMO Technical Support.
Problem: I have lost my software or drivers.
Solution: Visit the official DYMO support site at www.dymo.com.au and select your printer model.
Problem: My DYMO 550, 550 Turbo or 5XL will not print durable labels.
Solution: Please refer to this support article for current workarounds pending manufacturer updates.
Material Safety Data Sheets (MSDS)
Battery Safety Data Sheets for applicable DYMO devices:
- LM280, LM PnP – View SDS
- LM360D, LM420P, Rhino 4200, Rhino 5200 – View SDS
- Rhino 6000+ – View SDS
- LM500TS – View SDS
- XTL500 – View SDS
Need Further Assistance?
If you are unsure who to contact, start with our Contact page and our team will direct your enquiry appropriately.